Vinonative provides some paid services.

The fees, the duration, the conditions of the accounts and the paid services are indicated in the relative section "GENERAL TERMS AND CONDITIONS".

Purchase procedure

Every order sent constitutes an offer for the purchase of products. Orders are subject to availability and discretionary acceptance by the Owner.

The User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is made by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.

The Order Processing Receipt does not constitute acceptance of the order. The contract is concluded when the Order Confirmation is sent by the Data Controller to the e-mail address provided by the User. The Owner reserves the right not to confirm an order, communicating to the User within 5 working days from placing the order, to the e-mail address associated with his purchase, the possible unavailability of one or more of the products purchased. In this case the Holder will refund the price and shipping costs incurred by the User.

Reserve of ownership

Until full payment of the price of the products ordered, the products remain the property of the Owner.

Availability of products

Prices, descriptions or availability of products displayed are subject to change without notice.

The photos included are indicative and may not be an exact representation of the products, the vintage, the label and other distinctive elements of the products offered may not correspond to the images relating to the product on sale.

The Owner will do his best to present the characteristics of the products with the greatest degree of detail possible on Vinonative within each card corresponding to the product viewed by the User. However, the images and colors of the products offered for sale on Vinonativo may differ from the real ones due to multiple factors including, but not limited to, the user's terminal monitor, photographic filters etc. Therefore, the User acknowledges and accepts that any minor differences do not constitute defect of conformity of the products.

Execution of the Order

L'Ordine viene eseguito nei termini precisati nella pagina di riepilogo e nella e-mail di Conferma d’Ordine, con riserva della disponibilità del prodotto ordinato. Il Titolare non potrà ritenersi responsabile per danni subiti dall’Utente a causa di ritardi nella consegna che non siano dipendenti da circostanze prevedibili dalle parti al momento dell’invio della Conferma d’Ordine.


Deliveries are made during normal business hours to the address indicated by the User and in the manner specified in the order summary.

Upon delivery, the User must verify the specific content. In case of anomalies, the User must promptly report them to the e-mail address:

In case of failure to collect within the term established by the carrier, the products will be returned to the Holder, who will refund the price of the products, but not the shipping cost. The Owner can not be held responsible for errors in delivery due to inaccuracies or incompleteness in completing the purchase order by the User, for any damage that may occur to the Products after delivery to the carrier or for delays in delivery to the latter imputable.

Withdrawal and guarantee

Right of withdrawal

In case of purchase of products or services on Vinonativo the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the assets. To exercise the right of withdrawal, the User is obliged to inform the Owner of the decision to withdraw through an explicit declaration sent to

Effects of withdrawal

If the User withdraws from this contract, all payments made to the Data Controller without undue delay will be reimbursed, and in any case no later than 14 days from the day on which the Data Controller is informed of the User's decision to withdraw from this contract. These refunds will be made by bank transfer upon notice of the details to the Owner, unless the User has expressly agreed otherwise; in any case, the User will not incur any costs as a consequence of such reimbursement. The reimbursement may be suspended until receipt of the goods or until the demonstration by the User of having returned the goods, if previous.

The User is requested to send back the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he has communicated the withdrawal from the present contract. The deadline is met if the User sends back the goods before the expiry of the 14-day period. The User is only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal

Returned products that are damaged or used differently and further than strictly necessary to establish the nature, characteristics and operation will be reimbursed after deduction of the decrease in value resulting from damage or use. Reimbursement is excluded when the reduction in value is total.

The User is requested to include in the package a copy of the delivery document received.

The right of withdrawal is in any case excluded in relation to:

• goods made to measure or clearly personalized;

• the supply of goods that risk deteriorating or expiring rapidly;

• the supply of sealed goods that can not be returned for hygienic reasons or related to health protection and have been opened after delivery.

• In case one of the above mentioned exceptions is applicable to the goods purchased by the User, the latter can not exercise the right of withdrawal.

Applicability of the clauses on withdrawal

The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who is qualified as a consumer, ie the User acting for purposes unrelated to his business and professional activity.

Legislative references

D. Lgs. 21/2014 - in implementation of Directive 2011/83 / EU on consumer rights.

Limitations of responsibility

Vinonativo and all the features accessible through Vinonativo are made available to Users, under the terms and conditions set forth in the Contract, without any guarantee, explicit or implicit, that is not mandatory by law. In particular, no guarantee of fitness for the services offered for the particular purposes set for the User is provided.

Service interruption

To guarantee Users the best possible use of the Service, the Owner reserves the right to discontinue the Service due to maintenance or updating of the system, informing Users through constant updates regarding Vinonativo.

Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of Vinonativo and its Services without the prior written consent of the Vinonativo, guaranteed directly or through a specific resale program.

The Owner does not tolerate any personal or mass resale forms.